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Privacy Policy
Information we may collect
When you use 28 Mars Casino, we may collect information that identifies you or can reasonably be connected with your account or activity. The information collected depends on the services you use, the actions you take and the information required to operate an online gambling account safely and lawfully. We seek to collect information that is relevant to providing the service and do not ask players to provide information that is unrelated to the operation of the website unless there is a clear reason to do so.
Account and contact details
This may include your name, date of birth, residential information, username, password, telephone details and email address. We may also record account settings, preferences, responsible gambling choices and information you provide when communicating with support. Keeping these details accurate helps us maintain your account, provide assistance and send important service or account information.
Identity and verification information
To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include documents showing identity, address or source of funds where appropriate. Verification information may be checked using internal processes or suitable third-party verification services. These checks help prevent impersonation, fraud, money laundering, underage gambling and other prohibited activity.
Payment and transaction records
We may collect records relating to deposits, withdrawals, wagers, winnings, applicable promotional activity, payment methods and transaction history. Payment providers may process sensitive payment information directly. We may receive confirmation, limited payment details and transaction status from those providers so that payments can be processed, reviewed and reconciled. Players should not send full payment card details through ordinary support messages unless specifically requested through a secure process.
Technical, device and usage information
When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring pages, login events and website activity. We may also record information about errors, security events and how features are used. This information assists with website performance, account security, troubleshooting, fraud prevention and service improvement.
How we use personal information
We use personal information for purposes connected with providing and managing the casino service. The purposes may include operating player accounts, supporting secure transactions, meeting legal requirements and protecting the website and its users. Personal information may be used for more than one purpose. For example, transaction information may be needed both to complete a payment and to meet security or record-keeping obligations.
- Creating, maintaining and securing player accounts.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age, eligibility and account ownership.
- Carrying out anti-fraud, anti-money laundering and other security checks.
- Monitoring activity to identify suspected abuse, collusion, account compromise or prohibited conduct.
- Providing customer support, responding to questions and resolving complaints.
- Personalising account features and improving the website where appropriate.
- Sending essential service messages about accounts, transactions, security, changes or responsible gambling tools.
- Sending marketing communications where permitted and where the player has provided consent or marketing is otherwise allowed.
- Meeting legal, regulatory, tax, accounting, compliance and law-enforcement requirements.
- Protecting the rights, property, safety and integrity of players, the website and relevant service providers.
Marketing choices
Players may receive promotional communications only where there is an appropriate basis to send them. Marketing messages may include an unsubscribe option or instructions for changing communication preferences. Choosing not to receive marketing will not normally prevent the sending of important service, security, transaction or account messages. Players can also contact us to withdraw consent to marketing, as explained below.
Sharing information
We may share information with service providers that help operate the website and related services. These may include payment processors, identity and verification providers, technology providers, customer support tools, security services and professional advisers. These providers should receive only information relevant to their role and are expected to handle it securely.
Information may also be disclosed where necessary to meet legal obligations, respond to lawful requests, investigate suspected unlawful activity, protect users or protect the operation of the service. We do not share personal information for unrelated purposes without an appropriate basis. Where information is processed by a service provider, we seek reasonable safeguards for its handling.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or data elements placed on a device that can help remember preferences, maintain sessions, support security, understand website usage and improve functionality. Some cookies may be required for essential features, while others may help with performance, analytics or relevant communications.
Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect log-in, account functions or other parts of the website. Browser settings may also allow you to delete cookies that have already been stored. The options available depend on the browser and device being used.
Information security
We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure connections, monitoring, authentication procedures and staff or supplier safeguards. Access to information is intended to be limited to people and providers who need it for an authorised purpose.
No website, storage system or online transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and avoid using the same password on other websites. If you suspect that your account or personal information has been misused, contact support promptly and take reasonable steps to secure your device and other accounts.
Storage and retention
Personal information may be stored electronically or in other records and may be processed by service providers in locations inside or outside Australia, where appropriate safeguards are in place. We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security and compliance.
Some records must be kept for a period required by law even after an account is closed. Information may also need to be retained to investigate suspected fraud, resolve disputes, protect the integrity of the service or respond to lawful requests. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to applicable obligations.
Your privacy rights and contacting us
Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights may be subject to identity checks, legal exceptions, security requirements and other limits. A request will be considered carefully, and we may need to retain some information where required for legal, fraud-prevention, dispute or record-keeping purposes.
How to exercise your rights
To ask for access to your personal information, request correction of inaccurate or incomplete information, request deletion of your data, or withdraw consent to marketing, contact support@28marscasino.win. Please state clearly what you are requesting and provide enough information for us to identify the relevant account. For account security, we may ask for reasonable evidence that the request is being made by the account holder.
- Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
- Correction: tell us which information is incorrect, out of date or incomplete and provide the corrected details where possible.
- Deletion: request removal of personal information that is no longer needed or that we are permitted to delete. Deletion may not be possible where records must be retained by law or are needed for security, dispute resolution or other legitimate purposes.
- Marketing consent: withdraw consent to promotional communications. This does not generally affect essential account, security or transaction messages.
Information to include in a request
When contacting us, explain the request in clear terms and provide the account details needed to locate the relevant information. Do not include unnecessary passwords, full payment card numbers, security codes or other sensitive information in your message. We may request additional information to verify your identity before providing access, changing details or completing another privacy request.
Complaints and policy updates
If you have a concern about how your personal information has been handled, contact support@28marscasino.win with details of the issue so it can be reviewed. We may ask for further information to investigate and respond appropriately. We aim to handle privacy requests and concerns fairly, consistently and within a reasonable timeframe.
This policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version published on the website applies to information handled under this policy. Players should review this page periodically for updates. If a change requires consent, it will be sought through an appropriate method.