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Responsible Gaming
Gamble for entertainment
Casino games are based on chance. Outcomes cannot be predicted or guaranteed, and no strategy can ensure a win. Every wager carries a risk of loss. You should only gamble with money you can afford to lose after essential costs such as rent, food, utilities, transport, bills and other financial commitments have been covered.
Gambling should not be treated as a source of income, an investment, a way to repay debts or a solution to personal or financial difficulties. Avoid relying on winnings to meet everyday expenses. If you are gambling to recover previous losses, this may be a sign that your gambling is becoming difficult to control.
- Decide how much time and money you can spend before you begin.
- Treat losses as the cost of entertainment rather than something that must be recovered.
- Never borrow money, use credit intended for essential expenses or sell possessions to gamble.
- Do not gamble when you are upset, under pressure, tired or affected by alcohol or other substances.
- Take regular breaks and make time for work, family, friends and other interests.
- Remember that gambling outcomes are random and that past results do not determine future results.
Players must meet the applicable legal age requirements and comply with all laws that apply in their location. Gambling is not suitable for children or young people. Do not allow anyone else to use your account, and keep your account access details private. If another person can access your account, your spending and activity may be harder to monitor.
Avoid making gambling decisions based on beliefs that a win is due, that a particular game is luckier or that a previous outcome predicts the next one. Random games do not remember earlier results. A losing streak does not make a win more likely, and a previous win does not guarantee another win.
Set limits and stay in control
Planning ahead can make it easier to keep gambling within safe boundaries. Consider setting a personal spending limit for each session, day, week or month. A time limit can also help prevent longer sessions than intended. Once a limit has been reached, stop gambling rather than increasing it.
Where available, use the responsible gaming tools provided through your account or platform. These may include deposit limits, loss limits, wagering limits, session reminders, reality checks, time-outs or account breaks. The availability and operation of these tools may vary. Read the relevant instructions carefully and contact the service through the available support channel if you need help using them.
Practical steps before playing
- Choose a fixed entertainment budget that does not affect household or essential spending.
- Decide when your session will end and use a timer or reminder if helpful.
- Keep a record of deposits, wagers and withdrawals so you can monitor your overall activity.
- Do not increase your budget because of a losing streak or an expectation that a win is due.
- Stop when your planned time or spending limit is reached.
- Review your gambling habits regularly and make changes if gambling is taking more time or money than intended.
A limit is most useful when it is realistic and respected. If you repeatedly change or ignore your own limits, consider taking a break or requesting a longer-term account restriction. You can also speak with a qualified gambling support service for confidential guidance.
Keep gambling separate from essential financial commitments. Paying bills, maintaining savings and meeting family responsibilities should come before any gambling budget. If you are unsure whether you can afford to gamble, it is safer not to play and to seek independent financial guidance.
Recognise signs of gambling harm
Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not notice the change immediately. Recognising early warning signs is an important step towards getting help.
- Spending more time or money gambling than you planned.
- Trying to win back losses by placing larger or more frequent wagers.
- Feeling restless, irritable or anxious when trying to reduce or stop gambling.
- Hiding gambling activity, losses or account information from family or friends.
- Borrowing money, using savings or missing bills to continue gambling.
- Gambling during work, study, family time or other important activities.
- Losing interest in hobbies, relationships or responsibilities.
- Feeling guilt, shame, stress or low mood because of gambling.
- Believing that a win is necessary to fix financial or personal problems.
- Attempting to stop or cut down but being unable to do so.
If any of these signs sound familiar, stop and review your gambling. You do not need to wait for a crisis before seeking help. Consider taking an immediate break, restricting access to your account, talking with someone you trust and contacting an independent gambling support service in Australia.
If you are worried about someone else
Gambling harm can affect partners, relatives, friends and other people close to the player. Approach the conversation calmly and choose a private time. Focus on what you have noticed and how it affects you, rather than blaming or judging the person. Encourage them to seek professional support, while remembering that you cannot control another person's gambling.
If shared money or household finances are at risk, consider obtaining independent financial advice and protecting essential funds. Do not give money to cover gambling losses if doing so may allow harmful gambling to continue. Support should be practical, respectful and focused on safety.
Taking a break or asking for help
If you feel gambling is no longer safe or enjoyable, you can choose to stop. Use any available time-out, self-exclusion or account closure option, and avoid reopening an account or creating another account during a break. You may also remove saved payment methods, block gambling-related websites or applications and ask a trusted person to support your plan.
Independent support is available in Australia for people affected by gambling, as well as for family members and friends. Gambling support services can provide confidential counselling, practical guidance, financial support referrals and help with making a plan to reduce or stop gambling. Look for a recognised Australian gambling support service in your state or territory, or speak with a health professional.
Responsible gaming tools are not a substitute for professional advice. If you have tried to stop and found it difficult, professional support can help you understand your gambling, identify triggers and plan safer changes. Speaking with someone early may prevent financial, emotional or relationship problems from becoming more serious.
If gambling has contributed to severe distress, thoughts of self-harm or an immediate safety concern, seek urgent help through local emergency services or a crisis support service. Your safety is more important than any gambling account, deposit or loss.
Our approach
28 Mars Casino supports informed and responsible participation. We may apply account checks, restrictions or other protective measures where required by applicable rules or where activity raises responsible gaming concerns. We may also provide information about available controls and support options. These measures cannot remove all gambling risk, so each player remains responsible for making decisions within their means and seeking help when needed.
If you have questions about account controls or want to discuss a break from gambling, use the support option available on the website. Do not provide your account password or sensitive payment information to anyone who claims to offer gambling support. Review the applicable site terms and privacy information for further details about account management and personal information.
This page provides general responsible gaming information and is not financial, medical or legal advice. Gambling laws and support options may differ between Australian states and territories. You are responsible for checking the requirements that apply to you and for using gambling services only where permitted.