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Terms & Conditions
1. About these terms
These Terms & Conditions form a legal agreement between you and 28 Mars Casino in relation to your use of the website, account facilities, games, promotions and other services provided through the site. By accessing the website or using any service, you confirm that you have read, understood and agreed to be bound by these terms, together with any additional rules or conditions displayed for a particular game, promotion or feature.
If you do not agree with these terms, you must not use the website or any related service. We may update these terms from time to time. Changes may be published on the website, and continued use after an update may constitute acceptance of the revised terms. You should review this page regularly so that you remain aware of the conditions applying to your use.
Additional policies, including the Privacy Policy and Responsible Gambling information, form part of the rules governing the website. Where a specific game, promotion or payment method has its own conditions, those conditions may apply in addition to these terms. If there is an inconsistency, the more specific conditions will generally apply to the relevant activity.
2. Eligibility and account requirements
You must be legally entitled to use online gambling services in your location. You must also meet any applicable minimum age requirement and comply with all laws that apply to you. You are responsible for checking whether access to and use of the website is lawful where you are located. We may restrict or refuse access where legal or regulatory requirements require us to do so.
You may be required to create a personal account before accessing certain services. Information supplied during registration must be accurate, current and complete. You must promptly update information if it changes. An account must be used only by the person in whose name it is registered, and you must not create or control an account on behalf of another person.
- Keep your username, password and other security details confidential.
- Notify us promptly if you suspect that your account has been accessed or used without permission.
- Do not allow another person to use your account or payment method.
- Do not open multiple accounts unless expressly permitted.
- Co-operate with reasonable identity, age, payment and source-of-funds checks.
We may suspend or close an account where information cannot be verified, where we identify suspected fraud or misuse, where these terms have been breached, or where an account must be restricted for legal, compliance or responsible gambling reasons. Any review will be handled in accordance with applicable requirements and our internal procedures.
3. Deposits, play and withdrawals
You may only use payment methods that are available through the website and that you are authorised to use. Deposits must be made using funds that belong to you. We do not accept responsibility for a payment made using a third party’s account or card where that use has not been authorised. Payment providers may apply their own terms, verification processes or charges.
You should check all transaction details before confirming a deposit or withdrawal. A transaction may be delayed, rejected, reversed or subject to additional checks for security, technical, legal or compliance reasons. We may request documents or other information before processing certain transactions. Funds must not be used for unlawful activity, money laundering, fraud or any other prohibited purpose.
Game results are determined by the relevant game system and its rules. You are responsible for reviewing the rules, stake information and any applicable conditions before placing a bet or participating in a game. A bet or game entry may not be cancelled after acceptance except where the applicable rules or law allow it. We may correct obvious errors, technical faults or incorrectly recorded transactions.
Withdrawal requests may be subject to account verification, identity checks, transaction reviews and any applicable game or payment conditions. We do not promise a particular processing period unless one is expressly stated in applicable conditions. You should retain records of your transactions and notify us if you identify an error or unauthorised activity.
Promotions and bonuses
Promotions, bonuses, rewards and promotional campaigns may be subject to separate terms. Those terms may include eligibility requirements, qualifying activities, expiry periods, wagering or playthrough conditions, maximum values and restrictions on withdrawals. You should read the relevant promotional terms before participating. We may withdraw, amend or end a promotion in accordance with its conditions and applicable law.
4. Acceptable use and website availability
You must use the website lawfully, honestly and in accordance with these terms. You must not interfere with the operation or security of the website, introduce malicious code, attempt to gain unauthorised access, scrape or copy content, manipulate game results, exploit an error, or use automated tools unless expressly permitted. You must not use the website to harass, impersonate, defraud or harm another person.
The website and its content are provided for personal use. Unless permitted by law or with written permission, you must not reproduce, modify, distribute, publish, sell or commercially exploit website content, trademarks, software or other materials. All intellectual property rights remain with their respective owners.
We aim to provide a reliable service, but access may occasionally be unavailable or interrupted because of maintenance, upgrades, communications failures, technical faults, security events or circumstances outside our reasonable control. We may change, suspend or discontinue part of the website or a service where reasonably necessary. Nothing in these terms excludes rights that cannot legally be excluded.
To the extent permitted by law, we are not responsible for losses caused by your failure to protect account details, your misuse of the website, interruptions outside our reasonable control, unsupported devices or connections, or information supplied incorrectly by you. We do not guarantee that every part of the website will always be free from errors, viruses or interruptions.
5. Responsible gambling, suspension and general legal terms
Gambling should be treated as entertainment, not as a way to make money or resolve financial difficulties. Only gamble with money you can afford to lose. Use any available account controls, deposit limits, time reminders, cooling-off options or self-exclusion tools if you need help managing your play. If gambling is causing concern, stop playing and seek support from an appropriate Australian gambling-help service or qualified professional.
We may suspend, limit or close an account where required for responsible gambling, verification, security, legal or operational reasons. We may also investigate activity that appears unusual, dishonest, abusive or inconsistent with these terms. You must not attempt to avoid a restriction by opening another account or using another person’s details.
If your account is closed or suspended, you must stop using the website. Subject to applicable law, any valid balance may be dealt with after relevant checks are completed. We may retain information and records where required for legal, regulatory, security or dispute-resolution purposes. Account closure does not remove obligations that arose before closure.
These terms are governed by the laws applicable to the relevant service and your location, unless applicable Australian law requires otherwise. Nothing in these terms limits any consumer guarantee, statutory right or remedy that cannot lawfully be excluded or restricted. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.
For questions about these terms, account activity or a transaction, use the contact options made available on the website. We may need to verify your identity before discussing account information. Please keep a copy of these terms and any relevant promotional conditions for your records.