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Betting Rules
General betting conditions
28 Mars Casino provides wagering services subject to the rules displayed on the website, any product-specific conditions and applicable Australian requirements. These rules are intended to explain how bets are generally placed, accepted, recorded and settled. Different games, markets or betting products may have additional rules. You should review the information shown on the relevant betting or game page before confirming your activity.
You are responsible for ensuring that you are legally permitted to use the services from your location. You must also provide accurate information when registering and keep your account details current. An account must be used only by the person to whom it belongs. You must not allow another person to access, control or use your account, and you must not use another person’s account.
- You must meet the applicable minimum age requirement before using the services.
- You must provide truthful, complete and current registration information.
- You must protect your login details and notify the site if you believe your account has been accessed without permission.
- You must use the services for lawful purposes and comply with the website’s terms and policies.
- You must not attempt to interfere with the website, manipulate a game or market, or take part in fraudulent activity.
- You must not place bets on behalf of another person or arrange for another person to place bets for you.
The website may refuse, restrict, suspend or cancel access where this is reasonably necessary for security, compliance, responsible gambling, account verification, suspected misuse or another legitimate operational reason. Where appropriate, further information may be requested before an account or transaction can be processed.
Placing and confirming bets
A bet is generally placed when you select the relevant product or market, enter the amount, review the displayed information and confirm the transaction. Before confirming, check that the selection, stake and any other details are correct. Once submitted, a bet may not be changed, cancelled or withdrawn unless the applicable product rules expressly allow it.
A bet is not necessarily accepted merely because an instruction has been sent to the website or appears temporarily in an account interface. Acceptance is subject to system confirmation, account status, available funds, applicable limits, verification requirements and the relevant betting rules. If a bet is not accepted, the stake should not be treated as a settled wager.
Displayed information and prices
Information displayed on the website may include selections, odds, prices, market conditions, game details or other betting information. Reasonable care is taken to keep this information current, but technical, administrative or transmission errors can occur. If a clear error affects a selection, price, result or settlement, the website may correct the error and apply the outcome that would have applied without the error, subject to applicable rules.
Account balance and stakes
You should check your account balance and transaction history regularly. You must not attempt to place a wager using funds that are unavailable or to bypass any applicable deposit, wagering or account limit. A bet may be rejected or reversed if there are insufficient funds, a payment is reversed, an account is restricted or the transaction does not satisfy the relevant conditions.
You are responsible for reviewing each bet before confirming it. If you notice a possible error, duplicate transaction or unauthorised activity, stop using the account and contact the website through the available support channel as soon as possible. Do not continue placing bets while an account or transaction issue is being investigated.
Results, settlement and account records
Bets are settled using the official result or outcome applicable to the relevant product. The rules shown for that product may explain how postponements, cancellations, abandoned events, changes to scheduled events, technical interruptions, ties, dead heats, void selections or incomplete games are handled. Where a specific product rule applies, that rule takes priority over this general information.
A result may be updated if reliable information changes, an official result is corrected or an administrative or technical error is identified. If an earlier settlement was incorrect, the account may be adjusted to reflect the correct result. Records maintained by the website, including transaction and settlement records, may be used when reviewing a query or resolving a dispute.
- A winning bet is credited in accordance with the applicable product rules and displayed conditions.
- A losing bet is settled according to the confirmed outcome and the relevant rules.
- A void or cancelled bet is handled in the manner stated for that product or market.
- A returned stake does not necessarily mean that a bet was a winner; it may result from a void, cancellation or other applicable rule.
- Any applicable taxes, charges, restrictions or payment conditions should be considered before using the services.
You should retain any confirmation, receipt or transaction reference displayed after placing a bet. If your account history does not appear to match your records, raise the issue promptly through the available contact or support process. Information about a transaction may be required to investigate the matter, including the date, product, amount and any reference shown.
Technical interruptions
The website may be unavailable or delayed because of maintenance, network problems, equipment failure, software issues or circumstances outside reasonable control. If a transaction is interrupted, do not assume that it was accepted. Check the account history before trying again to reduce the risk of a duplicate wager. The applicable records and product rules will be used to determine the status of a transaction.
Player responsibilities and safer gambling
Gambling involves risk and should be treated as entertainment, not as a way to earn income or recover financial losses. Only wager money that you can afford to lose. Set a budget before you start, keep track of your activity and avoid chasing losses. Do not gamble when you are distressed, affected by alcohol or other substances, or unable to make clear decisions.
- Decide in advance how much time and money you will spend.
- Use available account controls, limits or time-out options where you need help managing your play.
- Take regular breaks and avoid increasing stakes to recover previous losses.
- Keep gambling separate from essential household spending and financial commitments.
- Speak with a trusted person or an appropriate support service if gambling is becoming difficult to control.
- Request an account break or exclusion if you believe you need to stop using the services.
You are responsible for reading the information presented at the time of a wager and for understanding the risks associated with the selected product. You should not rely on gambling to address financial, personal or emotional problems. If you are concerned about your gambling, stop playing and seek independent assistance. The website may provide responsible gambling information and account management tools, but these tools do not remove your responsibility to make informed decisions.
Queries and disputes
If you believe that a bet has been accepted, settled or recorded incorrectly, review the relevant product rules and your account history first. You may then raise the matter through the support channel available on the website. Provide clear and accurate information so the issue can be assessed. A review may include account records, transaction logs, bet confirmations, result information and any relevant technical data.
These Betting Rules should be read together with the website’s Terms and Conditions, Privacy Policy and Responsible Gambling information. If there is a conflict between a product-specific rule and this general page, the product-specific rule will generally apply to that product. 28 Mars Casino may update these rules from time to time. The current version published on the website applies when you use the services, unless a different application is required by law.